Hi Contour Return & Exchange Policy

At Hi Contour, we value your trust and are committed to providing a seamless shopping experience. We understand that sometimes a product may not be the perfect shade match or may not suit your skin, and we are here to help make it right through our return and exchange process.

Eligibility for Return/Exchange

• Products are eligible for return or exchange within 30 days of delivery.
• We accept items that are brand new, opened, or gently used to allow customers to properly test shades and formulas.
• Items that are heavily used, significantly emptied, or fully consumed are not eligible for return or refund.
• Products marked as final sale or purchased during promotional clearance events are not eligible for return or exchange.

Refunds & Exchanges

• All exchanges are 100% free, including return shipping costs.
• Refund requests may be subject to a flat return shipping and handling fee, which will be deducted from the final refund amount.
• Refunds are processed to the original payment method after inspection of the returned item.

How to Request a Return/Exchange

To initiate a return or exchange, please contact our customer support team via WhatsApp at +1 (403) 874-0841 and provide the following details:

• Your order number
• Product name
• Reason for return or exchange

Our support team will review your request and guide you through the next steps.

Skin Reactions & Sensitivities

• In rare cases, individual skin reactions or sensitivities may occur depending on skin type.
• We strongly recommend performing a 24-hour patch test before full product use.
• If any irritation or reaction occurs, discontinue use immediately and contact our support team for assistance.

Important Notes

• Return requests must be initiated within 30 days of receiving your order.
• We may request supporting details to verify damaged or incorrect items.
• All returns and exchanges are subject to inspection and approval.

We appreciate your understanding and thank you for choosing Hi Contour. Our team is always here to ensure you have a smooth and confident shopping experience.

At HiContour, we believe that true beauty exists in harmony with nature. In a world that is constantly changing, we often return to nature to rediscover gentle and effective solutions for modern skincare needs. Our philosophy is built on the idea that what we apply to our skin should remain pure, safe, and deeply nurturing.

With this belief, we consciously move away from harsh chemical based formulations and embrace the intelligence of botanical science. We understand that long term exposure to aggressive synthetic ingredients may not always support the natural balance of the skin, which is why we are committed to creating cleaner, more mindful alternatives.

HiContour is the result of a dedicated collaboration between scientists and formulators who share a single vision: to combine nature and innovation in perfect balance. Every formula is thoughtfully crafted using extracts from vegetables, plants, and flowers, enriched with nature’s superfoods, and designed to work effectively from the surface of the skin to its deeper layers while respecting and preserving its delicate structure.

Each product is handcrafted with care, passion, and precision in Canada, reflecting our commitment to quality and authenticity. All our creations are 100% halal, ensuring they align with conscious lifestyle choices while maintaining the highest standards of trust and integrity.

At HiContour, our mission is not only to enhance beauty but to support skin health over time, leaving it naturally radiant, glowing, and alive. We invite you to experience skincare that is inspired by nature, guided by science, and created with love. Once you try it, it becomes more than just a product, it becomes part of your daily ritual of self care and confidence.

Hi Contour Skin Safety Notice & Product Disclaimer

At Hi Contour, we are committed to creating high quality skincare and beauty products using carefully selected, industry compliant ingredients. As a Canadian based brand, we prioritize product quality, customer care, and transparency. Because every individual’s skin is unique, reactions to certain ingredients, botanicals, fragrances, or active compounds may vary from person to person.

Mandatory 24 Hour Patch Test

For your safety, we strongly recommend performing a 24 hour patch test before fully incorporating any new product into your skincare or makeup routine.

How to Perform a Patch Test

• Apply a small amount of the product to a clean area of skin, such as:
• Inner forearm
• Behind the ear
• Leave the product on for 24 hours.
• If any redness, itching, irritation, burning, swelling, or discomfort occurs, discontinue use immediately and rinse thoroughly with cool water.

Medical & Liability Disclaimer

• Individual skin reactions and sensitivities can occur, even with high quality formulations.
• Customers are responsible for reviewing ingredient lists prior to purchase, especially if they have known allergies or medical skin conditions.
• We strongly recommend consulting a qualified dermatologist or healthcare professional before use if you have sensitive skin, eczema, psoriasis, or any existing skin related condition.
• Hi Contour shall not be held responsible or liable for allergic reactions, skin sensitivities, irritation, misuse of products, or adverse effects resulting from failure to conduct a patch test prior to use.

By using our products, you acknowledge that you have read and understood this Skin Safety Notice and accept full responsibility for product use.

Returns & Exchanges for Skin Reactions

To maintain hygiene standards and ensure fairness to all customers, the following policy applies to products claimed to have caused a skin reaction or sensitivity.

Eligibility for Return or Exchange

• Products must be returned within 30 days of delivery.
• Only gently used products are eligible for return or exchange.
• Products that are heavily used, significantly emptied, or fully consumed are not eligible for refunds or replacements.

Refunds & Exchanges

• A refund minus applicable shipping charges.
• A one time exchange for an alternative formula.

Reporting a Reaction

If you experience an unexpected skin reaction:

• Stop using the product immediately.
• Contact our Support Team at [Email Address].
• Include your order number, product name, and a brief description of the reaction.

Our team will review your case and guide you through the next steps.